This Privacy Policy explains how jili 20 collects, uses, stores, and protects the personal information of Filipino players who use our platform. We are committed to handling your data responsibly and in line with applicable Philippine data privacy regulations.
When you register for an account on jili 20, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information you provide when updating your profile, submitting a withdrawal request, or contacting our support team. Identity verification documents such as a government-issued ID may be requested to comply with our Know Your Customer (KYC) obligations under Philippine regulations. Any information you voluntarily share in communications with our team — including support tickets and feedback forms — is also retained as part of your account record. You are responsible for ensuring that all information you provide is accurate, current, and complete, and for updating it promptly if anything changes.
When you access jili 20 through a browser or our mobile app, we automatically collect certain technical information about your device and session, including your IP address, device type, operating system, browser version, and screen resolution. We also record gameplay activity such as the games you play, bet amounts, session duration, and transaction history, which helps us maintain accurate account records and detect unusual activity. Log data generated during your visits — including pages viewed, links clicked, and error reports — is stored temporarily for platform security and performance monitoring purposes. This technical data does not identify you personally on its own, but may be combined with your account information where necessary for security investigations or regulatory compliance. We do not use this data to build advertising profiles or share it with third-party marketing platforms.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information including your GCash number, bank account details, or other locally supported payment method identifiers. Full payment credentials such as PINs or passwords are never stored on our servers — transactions are processed through encrypted channels provided by our payment partners. We retain records of all financial transactions associated with your account for audit, dispute resolution, and regulatory reporting purposes as required under Philippine law. If a transaction is flagged for review, we may request additional documentation to verify the source of funds before processing the request. Payment data is accessible only to authorised personnel and is never shared with third parties for commercial purposes.
The primary purpose for collecting your personal information is to operate your jili 20 account and deliver the services you have signed up for, including processing bets, managing deposits and withdrawals, and providing access to our game library. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your gameplay history and account data are used internally to ensure fair play, detect fraud, and maintain the integrity of the platform for all Filipino players. We may also use aggregated, anonymised data to analyse platform performance and improve the overall user experience. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review.
jili 20 uses your personal data to fulfil its legal and regulatory obligations, including identity verification, anti-money laundering checks, and responsible gaming monitoring as required under applicable Philippine regulations. Where we are legally required to share information with government authorities, regulatory bodies, or law enforcement agencies, we will do so in accordance with the applicable legal process and will notify you where permitted by law. We retain transaction records and account data for the minimum period required by Philippine law, after which data is securely deleted or anonymised. Our security team uses technical and usage data to identify and respond to potential threats, including unauthorised access attempts, account takeover fraud, and suspicious betting patterns. All data processing activities are conducted by authorised personnel under strict confidentiality obligations.
As part of our commitment to player wellbeing, we use account activity data to monitor for signs of problematic gaming behaviour, such as unusually frequent deposits, extended session durations, or rapid escalation of bet sizes. Where our systems flag a potential concern, a member of our team may review the account and, where appropriate, reach out to the player with information about our Responsible Gaming resources. Self-exclusion requests and voluntary limit settings are stored securely and enforced automatically across all platform features. Data used for responsible gaming purposes is handled with the highest level of confidentiality and is not shared with third parties except where required by law. We believe that protecting our players' wellbeing is inseparable from protecting their personal data.
You may request a copy of the personal data we hold about your jili 20 account at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data privacy law. Requests should be submitted to the support email address shown in the footer of this page.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic profile details directly through your account settings, or contact our support team for changes that require identity verification before they can be processed.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are required to retain certain transaction and identity records for a minimum period under Philippine law, and these cannot be deleted on request during that retention window.
Where we process your data based on legitimate interests, you have the right to object to that processing. If you object to receiving account-related communications beyond essential security and transaction notices, please contact our support team and we will update your preferences accordingly within a reasonable period.
To exercise any of the rights described above, please contact our support team using the email address listed in the footer of this page. Include your registered account name and a brief description of your request so we can verify your identity and process it efficiently. We aim to acknowledge all data-related requests within five business days and to resolve them within thirty days, or sooner where required by applicable Philippine data privacy regulations. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will never penalise you for exercising your rights under this policy.
Last reviewed: 2025. This Privacy Policy applies to all players accessing jili 20 from the Philippines. For questions, contact us at the support email shown in the footer.
Check our FAQ page for quick answers, review our Terms and Conditions, or visit Responsible Gaming for player wellbeing resources. Ready to get started?